常问问题

About the bus service

Where does the bus go?
Our daily bus service operates in the popular tourist areas of Kuta, Sanur, and Ubud. Kura-Kura Bus connect throughtout the tourist area of Bali -especially Ubud and vice versa.
When does the bus service operate?
From 09:00 to 17:33, . For more details, please see the Time Schedule.
How do I get the bus?
Go to one of the dedicated bus stops located at various tourist destinations and shopping malls, or the main DFS Bus Bay in Kuta. Passengers can use either a Kura-Kura Bus Ticket.
How much does it cost?
The fare varies from One Way Ticket and Round Trip Ticket ranges from Rp.100,000 for single trip and Rp. 160,000 for round trip. For fare information, please see Ticket Info.
How do I buy a ticket?
There are two types of ticket - Kura-Kura (One Way and Round Trip) Ticket

Tickets can be purchased at Driver and on the board of the bus. For locations, please see Ticket Info.
If, for example, I want to travel from Airport to Puri Lukisan Museum on the Ubud area, do I have to get off the bus to continue along the line?
You can go to Ubud area directly from Rport Food Hall to Puri Lukisan Museum. New Kura-Kura Bus route map give you option to choose which route suitable for you.
Can I get off anywhere along the bus line?
No, the bus only stops at designated Kura-Kura bus stops.
How can I check if the bus is on time/late?
For up to date bus service status, download the FREE MOBILE APP, available at Apple App Store and Google Play Store.
Can I pay in foreign currencies, like USD or JPY?
No, only IDR is accepted for cash payments.
Do buses go to the airport?
Unfortunately our bus service does not operate in the airport area. But we have new bus stop Rport Food hall, which is near exit north gate airport.
Do children have to pay?
Kura-Kura Ticket
Each child 2 years and under, using the same seat as an adult, can travel free of charge. Children using their own seat will be charged normal price.

Kura-Kura Ticket

Where can I buy a Kura-Kura Ticket?
Kura-Kura Tickets can be bought from driver and on board the bus on all lines.
How do you use a Kura-Kura Ticket?
When boarding the bus, simply drop your ticket in the box located near the door.
Can I refund Kura-Kura Ticket that have not been used?
No.

Other

What if I leave something behind on the bus? Who can I contact?
Please contact Customer Service for Lost & Found items.
Which languages are available at Customer Service?
Bahasa Indonesia and English.
Can I bring luggage on board the bus?
One item of hand luggage is allowed per person. Please check the size prior to traveling, as baggage that exceeds the maximum size (H*L*W) 81cm X 56cm X 36cm will not be permitted on the bus. Surfboards and larger items can not be stored. Additional charge Rp 20.000 per luggage .
Is there any compensation in the case of an accident?
All passengers are insured during their travels on Kura-Kura Bus in accordance with conditions of MSIG travel accident insurance. Limit of Liability per person is as follows:

Death/Disablement : USD 100,000.00
Medical Expenses : USD 10,000.00
Can I take my surfboard on the bus?
No.
Do buses have wheelchair access?
Unfortunately our buses do not offer wheelchair facilities at this time.
Do bus seats have seat belts?
Yes, all the seats are equipped with seat belts. We recommend that all passengers use seat belts for their own safety.
What if I don't get a seat?
Our bus service operates regularly every day between 09:00 and 17:33 If the bus is full, simply wait for the next bus. Standing on the bus is not permitted. Seat for the famous Ubud area trip, we recommend to pre-booked here. Online booking can be made up to 2 hours before departure
Can I use my mobile phone on the bus?
Yes.
Are you allowed to eat and drink on the bus?
Please refrain from eating and drinking on the bus.

Contact Us

Customer Service

Check Our
Mobile Apps !!

Play Store
App Store

Back to Top